IT Support Desk Apprentice

Support Desk Apprentice- Airband Community Internet – Worcester

About the company:

Connecting people and communities. Founded in 2009, Airband is an independent internet service provider bringing high speed broadband to homes, business and industry in rural and hard-to-reach areas.

We are proud to work with the Department for Digital, Culture, Media & Sport, BDUK, local authorities and communities to build high availability infrastructure that residents, businesses and other ISPs can access to help overcome the UK’s digital divide.

Trusted by governments, industry partners and communities to bring the fastest, most reliable broadband service to rural communities, industrial parks and outdoor sites.

About the role:

We are looking for a Support Desk Apprentice to join our Support team. It is a great opportunity for someone with a passion for technology who is looking to start their career. They will be given a chance to learn all about wireless and fibre technologies as they grow their troubleshooting skills. Candidates must have a GCSE in maths and English and be computer literate.

The chosen candidate will be responsible for answering calls, troubleshooting connection faults and monitoring the network. They will work with customers who are seeking technical assistance, perform remote troubleshooting and keep records of customer queries. As they gain experience they will be able to test and fix faulty equipment and maximise network performance by monitoring performance and troubleshooting network problems and outages.

They will be given full training by our team of support technicians so no existing knowledge is required, however the ideal candidate will have a passion for technology with a desire to learn. They should be able to remain calm in stressful environments with good organisational skills and the ability to prioritise your workload. They should be a confident communicator, cool-tempered and with strong written skills.

The candidate will have career progression opportunities into different departments within the business, both internal and external training courses and the chance to work in a great working environment. Other perks we offer include a company pension, holiday that increases with service, onsite parking, and a free breakfast sandwich every Thursday!

Training to be Provided:

Level 3 Infrastructure Technician Apprentice qualification together with on-site training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
Knowledge Modules include:

KM1 Networking and Architecture
KM2 Mobile and Operating Systems
KM3 Cloud Services
KM4 Coding and Logic
KM5 Business Process
MTA Networking

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