Quality

We hold contracts with both the private and public sector and our overall objective is to provide our services in a manner that satisfies the needs of our clients. To ensure this happens “on time every time” we fully review our client’s needs to ensure relevant contract and specification information is communicated to all staff to enable accurate evaluation of client needs.

All staff must comply with the policies, procedures and processes within the Quality System. The board, management and staff at TDM are unreservedly committed to providing a quality service to all our customers.
Internal audit and management review techniques are regularly used to provide a vehicle for continuous improvement and our quality objectives are listed below:

• To maintain zero level client complaints.
• To reduce internal audit non-conformities each year.
• To reduce external audit non-conformities each year.

The scope of our quality procedures covers all aspects of the business including:

• Management commitment
• Client focus
• Planning
• Communication
• Human resources
• Provision of resources
• Infrastructure
• Client related processes
• Work environment