Infrastructure Technician

Set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.

Typical Job roles: Office IT Technician, Help Desk Technician, First or Second Line Support, Network Support

Typical Programme Duration: 15 months.

Infrastructure Technician

Set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.

Typical Job roles: Office IT Technician, Help Desk Technician, First or Second Line Support, Network Support

Typical Programme Duration: 15 months.

Excellent Work-Based Learning is employer-responsive

TDM coaches guide and drive each individual, employer-responsive learning plan with intent to:

  • fully embed the employee into their new role
  • achieve and exceed the National Apprenticeship Standard.

Technical Competencies

By following a Digital Infrastructure Technician learning plan, you will prove at least the following Technical Competencies…



works both independently and as part of a team and following the organisations standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.

Remote Infrastructure

Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures


Problem solving

applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required

Health and Safety

Interprets and follows IT legislation to securely and professional work productively in the work environment


IT Security

Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation


effectively records, analyses and communicates data at the appropriate level using the organisation’s standard tools and processes and to all stakeholders within the responsibility of the position

Workflow management

works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation’s reporting and quality systems


Optimises the performance of hardware, software and Network Systems and services in line with business requirements


Can explain the correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)

Required Technical Knowledge and Understanding

  • Working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  • Understands maintenance processes and applies them in working practices
  • Understands and applies the basic elements and architecture of computer systems
  • Understands where to apply the relevant numerical skills e.g Binary
  • Understands he relevant networking skills necessary to maintain a secure network
  • Understands the similarities, differences and benefits of the current Operating Systems available
  • Understands how to operate remotely and how to deploy and securely integrate mobile devices
  • Understanding and working knowledge of Cloud and Cloud Services
  • Understands the importance of disaster recovery and how a disaster recovery plan works and their role within it
  • Understands the similarities and differences between a range of coding and logic
  • Understands and complies with business processes
  • Working knowledge of business IT skills relevant to the organisation

Typical Certifications

  • Knowledge Module 1: BCS Networking and Architecture QAN: 603/0686/5
  • Knowledge Module 2: BCS Mobile and Operating Systems QAN: 603/0134/X
  • Knowledge Module 3: BCS Cloud services QAN: 603/0218/5
  • Knowledge Module 4: BCS Coding and logic QAN: 603/0523/X
  • Knowledge Module 5: BCS Business Processes QAN: 603/0297/5
  • A selected Microsoft MTA Certification (which will exempt one or more of the BCS Knowledge Modules)
  • C&G Level 2 Functional Skills in English
  • C&G Level 2 Functional Skills in Maths

Professional Development: Skills, Attitudes and Behaviours

TDM are acutely aware that the UK faces a productivity gap in our workforce when we are compared against competitor nations.  We are determined to do our bit to improve the performance and quality standards of the UK workforce.

This is why TDM also offer a dedicated Professional Development Coach who, in collaboration with employer mentors, will further develop apprentices’:

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Readiness to use own initiative
  • Application of a thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Ability to maintain productive, professional and secure working environment
  • Engagement with Professional Development Activities which go beyond their job role

Level 2 Functional Skills Qualification in both English and Maths will need to be achieved by all TDM learners.

TDM coaches also proudly support other National Educational Priorities, such as:

  • British Values: Democracy, The Rule of Law, Tolerance & Mutual Respect, Individual Liberty.
  • Health & Safety in the Workplace
  • Employee Rights and Responsibilities
  • Equality & Diversity
  • Safeguarding (including prevention against radicalisation)

Individual Learning Plan

To achieve and exceed the National Apprenticeship Standard, 20%+ of salaried hours must be spent in learning away from the workstation.  TDM will deliberately and closely align these learning hours with the 80% of on-the-job learning hours offered by the employer.

Your Individual Learning Plan will be delivered by both “field expert” Tech Coaches and “gently uncompromising” Professional Development Coaches.  According to the particular needs of each employer / learner / topic, TDM coaches will responsively plan and deliver options such as:

  • one-to-one coaching tutorials (online or in the workplace) which guide ePortfolio and employer reference building
  • task-setting and guidance through personally selected learning activities to be completed away from workstation including (eg): eLearning, print materials, journal articles, practice labs and tutorials, etc.
  • “tutored” online group learning events
  • classroom size <=15 learners (in Birmingham or Worcester)
  • classroom size <=8 learners (in Birmingham or Worcester)
  • ad-hoc extra support from a Professional Development Coach who will support the apprentice to develop more employable attitudes and behaviours.

Typical Entry Requirements

Individual employers will set the selection criteria, but this is likely to include:

  • five GCSEs (especially English, Mathematics and a Science or Technology subject)
  • OR a relevant Level 2 Apprenticeship
  • OR other relevant qualifications and experience
  • OR an aptitude test with a focus on IT skills.

Ready to apply?

TDM want to guide and drive your individual, employer-responsive learning journey.

Can't find what you're looking for?

Let us help you