Digital Support Technician

Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.

Typical Job Roles:

Digital Applications Technicians:  Digital Coach/Champion, ICT Support, Digital Systems Operator.

Digital Service Technicians: Digital Service Support, Technical Support.

Typical Programme Duration: 15 months

Digital Support Technician

Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.

Typical Job Roles:

Digital Applications Technicians:  Digital Coach/Champion, ICT Support, Digital Systems Operator.

Digital Service Technicians: Digital Service Support, Technical Support.

Typical Programme Duration: 15 months

Excellent Work-Based Learning is employer-responsive

TDM coaches guide and drive each individual, employer-responsive learning plan with intent to:

  • fully embed the employee into their new role
  • achieve and exceed the National Apprenticeship Standard.

Core Technical Skills

Uses a wide range of Digital technologies

i

Data management

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Applies Digital security

Digital services support

Digital problem solving

Operates various Digital Information Management Systems

Effective Communication

Digital learning (for self)

Core Professional Behaviours

  • Works Independently
  • Uses own initiative
  • Resilient with a positive mental attitude
  • Maintains thorough and organised approach to work
  • Applies organisational policies and standards
  • Thinking skills
  • Business and decision-making skills
  • Continuous improvement
  • Teamwork
  • Managing work environment

Additional Digital Applications Technician Skills

  • Digital Implementation: supports digital operations and/or digital change
  • Digital skills support: coaches and guides less experienced colleagues

Additional Digital Service Technician Skills

  • Customer service: helps a wide range of customers and clients
  • Software applications and operating systems: installs and configures software on to end-user devices
  • Multi-tasking: able to capture information at a conversational pace whilst navigating numerous systems
  • Customer service: takes responsibility for customer service

Typical Entry Requirements

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English and Mathematics) OR a relevant Level 2 Apprenticeship OR other relevant qualifications and experience. In all cases, there will be an aptitude test with a focus on IT skills.

Duration

The duration of this Level 3 apprenticeship is typically 12+ months of a practical training period, followed by an End-Point Assessment Period of 3+ months.

Apprenticeship Delivery Format

80% of On the Job Learning – All standards must be achieved and evidenced via an ePortfolio of real, work-based learning.

20%+ of Off the Job Learning – Out of Office Training is delivered in both Birmingham and Worcester. If your apprentice engages reliably, some away from workstation study can be delivered in your workplace – but this will be scheduled and monitored by TDM Coaches.

End-Point Assessment Methodologies

  • English and Maths Qualifications at Level 2
  • A summative ePortfolio evidencing all skills, knowledge and behaviours – acquired at work.
  • 2 x end-point Knowledge Tests
  • An end-point case study and interview

Ready to apply?

TDM want to guide and drive your individual, employer-responsive learning journey.

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