• Works Independently
• Uses own initiative
• Resilient with a positive mental attitude
• Maintains thorough and organised approach to work
• Applies organisational policies and standards
• Thinking skills
• Business and decision-making skills
• Continuous improvement
• Teamwork
• Managing work environment

• Digital Implementation: supports digital operations and/or digital change
• Digital skills support: coaches and guides less experienced colleagues

• Customer service: helps a wide range of customers and clients
• Software applications and operating systems: installs and configures software on to end-user devices
• Multi-tasking: able to capture information at a conversational pace whilst navigating numerous systems
• Customer service: takes responsibility for customer service

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English and Mathematics) OR a relevant Level 2 Apprenticeship OR other relevant qualifications and experience. In all cases, there will be an aptitude test with a focus on IT skills.

The duration of this Level 3 apprenticeship is typically 12+ months of a practical training period, followed by an End-Point Assessment Period of 3+ months.

80% of On the Job Learning – All standards must be achieved and evidenced via an ePortfolio of real, work-based learning.

20%+ of Off the Job Learning – Out of Office Training is delivered in both Birmingham and Worcester. If your apprentice engages reliably, some away from workstation study can be delivered in your workplace – but this will be scheduled and monitored by TDM Coaches.

• English and Maths Qualifications at Level 2
• A summative ePortfolio evidencing all skills, knowledge and behaviours – acquired at work.
• 2 x end-point Knowledge Tests
• An end-point case study and interview