Digital Support Technician
Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
Typical Job Roles:
Digital Applications Technicians: Digital Coach/Champion, ICT Support, Digital Systems Operator.
Digital Service Technicians: Digital Service Support, Technical Support.
Typical Programme Duration: The duration is typically up to 15 months, plus an End-Point Assessment.
Digital Support Technician
Maximising the effective use of digital office technologies, productivity software and digital communications in organisations.
Typical Job Roles:
Digital Applications Technicians: Digital Coach/Champion, ICT Support, Digital Systems Operator.
Digital Service Technicians: Digital Service Support, Technical Support.
Typical Programme Duration: The duration is typically up to 15 months, plus an End-Point Assessment.
Excellent Work-Based Learning is employer-responsive
TDM coaches guide and drive each individual, employer-responsive learning plan with intent to:
- fully embed the employee into their new role
- achieve and exceed the National Apprenticeship Standard.
Bootcamp support to help you into Apprenticeship
Get Apprenticeship ready with our practical help to secure your Tech, Coding or Digital Career. Achieve recognised industry certifications and progress onto a guaranteed interview with local employer with tech vacancy.
Core Technical Skills for our Digital Support Technician Apprenticeships
Uses a wide range of Digital technologies
Data management
Applies Digital security
Digital services support
Digital problem solving
Operates various Digital Information Management Systems
Effective Communication
Digital learning (for self)
Core Professional Behaviours
- Works Independently
- Uses own initiative
- Resilient with a positive mental attitude
- Maintains thorough and organised approach to work
- Applies organisational policies and standards
- Thinking skills
- Business and decision-making skills
- Continuous improvement
- Teamwork
- Managing work environment
Additional Digital Applications Technician Skills
- Digital Implementation: supports digital operations and/or digital change
- Digital skills support: coaches and guides less experienced colleagues
Additional Digital Service Technician Skills
- Customer service: helps a wide range of customers and clients
- Software applications and operating systems: installs and configures software on to end-user devices
- Multi-tasking: able to capture information at a conversational pace whilst navigating numerous systems
- Customer service: takes responsibility for customer service
Typical Entry Requirements
Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English and Mathematics) OR a relevant Level 2 Apprenticeship OR other relevant qualifications and experience. In all cases, there will be an aptitude test with a focus on IT skills.
Duration
The duration of our Level 3 digital support technician apprenticeships is typically 12+ months of a practical training period, followed by an End-Point Assessment Period of 3+ months.
Apprenticeship Delivery Format
80% of On the Job Learning – All standards must be achieved and evidenced via an ePortfolio of real, work-based learning.
20%+ of Off the Job Learning – Out of Office Training is delivered in both Birmingham and Worcester. If your apprentice engages reliably, some away from workstation study can be delivered in your workplace – but this will be scheduled and monitored by TDM Coaches.
End-Point Assessment Methodologies
- English and Maths Qualifications at Level 2
- A summative ePortfolio evidencing all skills, knowledge and behaviours – acquired at work.
- 2 x end-point Knowledge Tests
- An end-point case study and interview
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