Help and Support
Here you can find all the information you need but if there’s anything missing, we’re more than happy to help and guide!
Any queries – no matter how big or small, if you’re running late or cannot attend a scheduled course, please contact firstname.lastname@example.org / 0333 10 100 40
If you have a technical query, please do not hesitate to contact your assigned skills & technical coach or your professional development coach. If you do not know their details, email@example.com are more than happy to assist.
Need advice and guidance on your apprenticeship?
The following are useful websites which will further help you out.
Are you facing any personal problems?
We might be able to help – or at least we could put you in touch with someone else who can help you. Phone 0333 10 100 40 or contact TDM’s Safeguarding Rep:
- Jenny Johnson – firstname.lastname@example.org
TDM’s Information, Advice and Guidance (IAG) Officers have links to a range of training providers in the West Midlands and the rest of England. We offer impartial support to help you plan your Career Development Journey. Contact:
Useful Support Agencies
- The Mix: 0808 808 4994 | www.themix.org.uk
- Samaritans: 116 123 | www.samaritans.org | email@example.com
- UK Youth 0203 1373 810 | www.ukyouth.org | firstname.lastname@example.org
- Childline 0800 1111 | www.childline.org.uk
- Refuge (Domestic Violence) 0808 2000 247 | www.refuge.org.uk
- Beat (Eating Disorders) 0808 801 0677 | 0808 801 0711 | www.b-eat.co.uk
- Step Change – Debt Remedy www.stepchange.org/debtremedy
- CAB Online Budgeting www.citizensadvice.org.uk/debt-and-money/budgeting/budgeting/work-out-your-budget
- Turn 2 Us www.turn2us.org.uk
- Money for Life www.moneyforlife.org.uk
- Trussell Trust – Find a Foodbank www.trusselltrust.org/get-help/find-a-foodbank
- Prince’s Trust 0800 842 842 | www.princes-trust.org.uk
- Citizens Advice Bureau 03444 77 1010 | www.citizenadvice.org.uk/about-us/how-we-provide-advice/advice/search-for-your-local-citizen-advice
- Shelter 0808 800 4444 | www.shelter.org.uk
What mental health support is available?
The free Supporting Apprentices service, delivered by Remploy and funded by the Department for Work and Pensions, is available to any apprentice who is experiencing mental health difficulties at work. It complements any existing occupational health service you have, delivered by trained professionals with expertise in mental health in the workplace.
Specialist advisors provide:
- emotional wellbeing support and advice for six months
- advice on simple workplace adjustments
- successful coping strategies
- a step-by-step support plan
You can reach the service on 0300 456 8210 and speak to one of the advisors, or email email@example.com.
The website for the service includes stories from apprentices who have benefitted from its help.
There are plenty of other organisations who are able to help should.
Mental health support in Worcestershire
Worcestershire Wellbeing Hub: is an information and signposting service for people over the age of 16 who are experiencing low mood, anxiety or stress, and feel that they would benefit from support from local community providers.
Worcestershire Healthy Minds: supports people, aged 16 and over, who are experiencing problems such as stress, anxiety, low mood and depression. They help people improve their mental wellbeing through a range of interventions such as short courses, talking therapies, and self- help information.
- website: Worcestershire Healthy Minds
Men’s Health Forum
NHS apps to help you to manage and improve your mental health
- website: NHS – Digital Apps Library
The Little Book of Mental Health
A practical guide for everyday emotional wellbeing.
Five ways to wellbeing
Mental health support in Birmingham
Mental Health Support | Lifeways Birmingham– www.lifeways.co.uk/
Birmingham & Solihull Mental Health Trust https://www.bsmhft.nhs.uk/our-services/birmingham-healthy-minds/
Our professional development coaches run courses designed to underpin skills, behaviours & attitudes. If any of these are of interest, please let us know we can book you onto these.
What support can I get if I am a care leaver?
If you are under 25 years old when you start an apprenticeship, and have previously been in the care of the local authority (for at least 13 weeks since the age of 14), you are eligible for some extra funding. If you are starting your apprenticeship in August 2018 or later, you will receive a bursary payment of £1000, to help you to meet the extra costs of starting work and to support you in the first year of your apprenticeship. You won’t need to repay this bursary. Your employer and provider will also receive a payment to help offer additional support as you complete your apprenticeship. You should also contact your local authority to see if any additional support is available to you.
For further information and guidance, please check out the following link – https://www.gov.uk/government/news/new-support-for-young-care-leavers-starting-an-apprenticeship
Who can I complain to if I am unhappy with any aspect of my apprenticeship?
Most apprentices are happy with the training and support they receive during their apprenticeship but, if you do experience problems or have any complaints, you should always raise these with your training provider or employer in the first instance. They should have a written complaints procedure which you should follow. Once you have been through this process and you feel that your complaint is still not resolved you can than escalate the issue further by contacting the Education and Skills Funding Agency
For further details on the TDM Complaints procedures, please click on the following link –
New Privacy and Data Protection policies
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